Visit the Help Center to see Known Issues and Request Support

FAQs

Cobblestone Wi-Fi Password Protection

  1. Open the Muzo App and swipe right to "Device List".
  2. Select the gear icon for the Cobblestone you want to add a password to.
  3. Select "Speaker Info".
  4. Scroll down to "Add Password Protection" and select it.
  5. Create password and select confirm.

How to Initiate a Factory Reset (fixes Wi-Fi connectivity issues)

Method 1: Locate the WPS on the back of the unit and press it for 6-8 seconds. 

Method 2: 

  1. Open the MUZO app and swipe left to access your "Device List".
  2. Find the unit you want to reset and select it's gear.
  3. Select "Speaker Info" and scroll down to find "Restore Factory Settings".

How do I stream music from my Mac or PC?

You can stream music from your laptop to the Cobblestone through the following methods:

  • iTunes Airplay on  Mac or PC
  • Windows Media Player on a PC
  • Spotify Connect (Spotify Desktop Client) on your laptop

How Can I Hide my SSID?

  1. Open your MUZO player app to "Device List" and select the gear icon.
  2. Select "Speaker Info"
  3. Select "Need Hide SSID"

How Do I Update My Firmware?

Improvements running on the firmware located inside of the Cobblestone are done on a regular basis in order to enhance the user’s experience. Please update your firmware to obtain the latest improvements and to avoid running into issues. 
Follow the steps below to update your firmware automatically:If this does not work for any reason, you can take the following steps to manually update your firmware:

  1. Open your MUZO player app and refresh your “Device List” page by swiping down on the screen.
  2. The app will prompt you to download firmware updates for any Cobblestone that does not have the latest firmware version.
  3. Connect your smartphone to the Cobblestone Wi-Fi hotspot by selecting the Cobblestone Wi-Fi SSID located in your wireless connection.
  4. Put this link in your browser: http://10.10.10.254
  5. Click the “System” tab and click on “Online Update”. Please update if needed.
  6. Click on the “Status” tab to check the current firmware version

Cobblestone Wi-Fi Password Protection

  1. Open the Muzo App and swipe right to “Device “List.
  2. Select the gear icon for the Cobblestone you want to add a password to.
  3. Select “Speaker info”
  4. Scroll down to "Add Password Protection" and select it.
  5. Create password and select confirm.

WARRANTY

30-Day Money-Back Guarantee for Any Reason

You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.

18-Month Warranty for Quality-Related Issues

  • Requests within country of purchase

We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs.

  • Requests from outside country of purchase

We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer. If the item cannot be returned then we will offer a 50% REFUND.

  • Requests for orders shipped internationally

We will take care of all quality-related issues with a FULL REFUND including any return shipping costs. This includes purchases shipped overseas from the USA via Amazon or eBay.

For purchases made through other retailers:

Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.

Unauthorized reselling of MUZO products is strictly prohibited.


Warranty FAQs:

1. What isn’t covered by the warranty?

● Purchases from unauthorized resellers

● Improperly operated devices

● Lost or stolen products

● Purchases made over 18 months ago (unless otherwise stated)

● Non quality-related issues (after 30 days of purchase)

● Free products

2. When does the warranty begin?

It begins the day you place your order.

3. How do I claim the warranty?

Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.

If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product’s support page, or contact us at [email protected]

4. What is a valid proof of purchase?

● An Amazon order number through Linkplay Technology

5. What if I don’t have any proof of purchase?

● If you made your purchase through Amazon via Linkplay, we may be able to locate your order using your email address, name or shipping address.

● If you made your purchase through an authorized Linkplay Reseller, you may contact the Reseller to see if they can provide a copy of your receipt.

● If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.

6. Will the warranty be renewed if my product is replaced?

The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.

7. Who are authorized Linkplay Retailers and Resellers?

Our major authorized Retailers and Resellers are Amazon.com LLC and Fry's. For more information, please contact us at [email protected].